Frequently Asked Questions
Everything you need to know about your luxury fashion experience at SAVANNAHS.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
How long does international shipping take?
Standard international shipping typically takes 5-10 business days, while express shipping options arrive within 2-4 business days depending on your location.
What is your return policy for luxury items?
We offer a 14-day return period for all unworn items provided they are returned in their original packaging with all security tags intact.
Are all products on SAVANNAHS authentic?
Yes, we guarantee 100% authenticity for every item. We partner directly with luxury brands and authorized distributors to ensure the highest quality.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your delivery status.
Do I have to pay import duties and taxes?
For most regions, duties and taxes are calculated at checkout. If your country is 'Delivery Duty Paid' (DDP), no additional fees will be charged upon arrival.